Politeness costs nothing

India is developing. That’s what we proudly say.  I agree!! We have advanced ourselves in the field of technology, medical services, research, etc.  It’s a great thing that most of our youth are highly qualified. When it comes to modernization we Indian’s are not far behind the western countries anymore. 

          Technology is upgrading day by day and it is necessary to get well worse with advanced technology. For example, net banking, online transactions, paying bills, completion of government official forms, online goods purchasing,   for everything one needs to have enough knowledge of the process.  If you get stuck at any step during the process most of the time there are customer care centers. We commonly call them "call centers". The customer care executive will solve your queries just on phone calls; hence many times customer care executives call their customers for follow-ups.

               All this process is very common in developed countries.  The value of teleservice is much appreciated there. Unfortunately, when it comes to developing countries like India, most of the people are not techno-savvy.  Many of them think online calls; online services are fraud or fake. It is very sad to see many educated people also talk very rudely to customer care executives without even thinking.

             Few people feel very proud to boss over customer care executives. I know few companies might have really bad policies, I also agree few of them might be fake but you need to understand and verify the market reputation of that particular company before dealing with it.  

            When it comes to online matrimonial services, surprisingly educated people also have doubts about online portals.  Maybe that is why, when they receive a call from a customer care executive, they start shouting, blaming, and whatnot. Most of them don’t even give a chance to the poor executive to explain his / her side. Sometimes the conversation is so abusive that customers forget that these executives are working for their earnings like you are doing.  If you are an engineer, you are working for your company, and you are paid for that, if you are a teacher – You are teaching the students and you are getting paid for your work, doctors, lawyers, finance professionals all are working for remuneration.

         As I have mentioned there are some bad agents, fake companies but not all are bad or frauds. Most of the time agents try to help as much as they can because they do not have anything against you. Helping you is their job; if you leave a good survey it helps them to achieve their goals. Remember they too have self-respect. Always talk politely with customer care executives. You don’t know what their current life situation is. If you talk to them politely surely you are going to get the best service from them.  Because every good conversation starts with good listening and one good conversation can shift the direction of change forever.